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Operator in the Parking Facilities, attendant booths, or Parking Manager's <br />office must have the prior approval of the Contract Administrator. <br />H. The Operator shall keep all glass surfaces in and around attendant booths, <br />Parking Manager's office, stairwells and elevators clean. <br />The Operator shall keep all parking control equipment, including <br />housings, clean and well maintained as recommended by service manuals. <br />J. The Operator shall be responsible for maintaining all painted surfaces on <br />parking equipment, attendant booths, posts, curbs and islands. Painting <br />shall be provided in a professional manner including but not limited to <br />surface preparation and priming as needed. The Contract Administrator <br />must approve paint colors. <br />If the Operator fails to maintain or make repairs or replacements as required herein, the <br />Contract Administrator shall notify the Operator in writing of said failure. Should the <br />Operator fail to correct the situation within three (3) days after receipt of written notice, <br />the Contract Administrator may make the necessary correction or cause it to be made and <br />the cost thereof, including but not limited to the cost of labor, materials, equipment, and <br />an administrative fee equal to twenty five percent (25%) of the sum of such items, shall <br />be paid by the Operator by means of deduction from the monthly compensation due the <br />Operator. <br />12. RESPONSIBILITIES AND REQUIREMENTS OF OPERATOR <br />The Operator shall. in the manner and method of operating the Parking Facilities, <br />assure the highest degree and standards of courtesy, politeness, conduct, and <br />demeanor on the part of its officers, agents, employees, and representatives, and <br />shall at all times during the term of this Agreement, comply fully with the <br />following conditions and requirements: <br />A. The Operator shall charge and collect from all persons utilizing the <br />parking facilities within the Parking Facilities the fees or charges <br />established by the City. <br />B. The Operator shall conduct its operations in a manner so as not to annoy, <br />disturb, or be offensive or rude to customers, patrons, or other users of the <br />Parking Facilities. <br />C. Language Proficiency. The Operator shall select personnel that have the <br />ability to read signs, labels, work schedules and simple instructions in both <br />English and Spanish; understand and follow oral directions in English and <br />Spanish; write simple messages in English and Spanish, and speak both <br />languages sufficiently to communicate clearly with the public. <br />D. Parking Manager. The Operator shall select and appoint a Parking <br />Manager whose responsibility shall be overseeing the operation of the <br />14 <br />25D-44