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60 Door Contacts <br />Santa Ana Police Department, Santa Ana Municipal Jail, Santa Ana City Hall; DIVISION 17. <br />This agreement provides for the following and it will supersede associated language within the agreement. <br />This is a full service agreement. The equipment covered is for the C-Cure 9000 System and the field devices that <br />are listed on Investment Summary & Special Provision pages of this agreement. Services include: <br />Battery Replacement and Software upgrades and Software Support Agreement. Also included is replacement of the <br />ISC Controllers in the event of card failure. <br />EMERGENCY SERVICE CALL AND LABOR: For products specified within this provision 24-hour/7-day Service <br />(Provided 24 hours a day, 7 days a week, including holidays). This provision includes labor, travel and mileage <br />charges for repairs associated with normal equipment failures. Emergency service response time shall be provided <br />within 24 hours. This provision provides labor to troubleshoot and diagnose system problems, and the labor to <br />replace failed devices. Phone response to service request shall be within two hours. On-site response shall be <br />within six hours for critical system service. <br />SimplexGrinnell will provide a site box (22W x 1 OH x 8'/ D) to store spare parts to support the system. The box is <br />to be mounted on the wall in a space designated by the City of Santa Ana. <br />In addition, SimplexGrinnell will inspect the C-Cure 9000 Access system on a quarterly basis. <br />ALL LABOR FOR SERVICES NOT COVERED UNDER THIS AGREEMENT IS SUBJECT TO THE FOLLOWING: <br />$172 per hour for on-site technical support. Overtime multiplier: 1.5 Sundays & Holidays: double-time nationwide. <br />Emergency call response subject to a three (3) hour minimum charge. Service rates are charged Portal to Portal. <br />Service rates are valid for one year from the date of full execution of this agreement, at which time, if necessary <br />they will be changed to reflect current labor rates. <br />Exclusions: Wiring, paint & patch. Making repairs or replacements necessitated by reason of negligence or misuse, <br />vandalism, power failure, current fluctuation, failure due to non-Company installation, lighting, electrical storm, or <br />other severe weather, water, accident, fire, acts of God or any other cause external to the covered system. Security <br />guard service, <br />The City of Santa Ana and the Santa Ana Police Department will provide a list of contacts authorized to request <br />normal service and/or critical service. <br />SG0001 US.ENG (Rev. 1212010) Page 3 of 8 © 2010 SimplexGrinnell LP. All rights reserved <br />SPECIAL PROVISIONS