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SECTION 3. PLANS Pagel <br />EXECUTIVE SUMMARY <br />With decades of experience and over 4,400 facilities in the United States, Central Parking has become an expert in <br />managing municipal parking programs. Our vast experience from one project to another, as well as from one city to <br />another, from coast to coast, allows us to share and utilize best practices learned over the past forty-plus years. Our <br />experience working with most complex municipal operations locally within the cities of Long Beach, Santa Monica, <br />Newport Beach, Riverside, Anaheim and many others, allows us to share our expertise of programs within similar <br />communities and have helped us successfully enhance each city's programs. Open communications between the <br />management teams within our region and our clients, allow us to stay on top of ever-changing parking trends, refine <br />operational best practices and find solutions to the toughest problems within these municipalities. Working on solutions <br />both for and with our individual clients is one of our primary goals. City of Santa Ana will greatly benefit from our knowl- <br />edge of the Southern California market and our experience working with similar municipal parking programs. <br />Through a sustained, concerted effort with our dedicated Municipal Division, we have developed and implemented a <br />variety of off-street and on-street parking solutions with the focus of driving economic development for the betterment of <br />the citizens, visitors and stakeholders in cities across the United States. Through our organization's strategic focus, our <br />operations produce not only innovative solutions, but visible and quantifiable improvements in the delivery of exceptional, <br />customer service driven Municipal Parking Programs. <br />Central can provide the City of Santa Ana with every advantage through our comprehensive roster of services. Over the <br />past several years Central has invested considerable time and capital in the development of proprietary programs aimed <br />at driving value to our clients and customers. Central now paces the industry in key areas including delivery of quality <br />customer service, cost containment, and the application of technology. During our on site visits to the City facilities, we <br />noticed key areas that need enhancement to ensure optimum efficiency and to achieve operational excellence. This <br />section will outline some of the highlights of our proposed plan and key performance indicators that will be our primary <br />focus to make the City of Santa Ana parking program one of the best in the nation. <br />PROGRAM HIGHLIGHTS <br />• llvinan RcsourcvN - SfrhiieFlf lrir-h ii, oil hoordirtg, cunt' fruilur?i? policics <br />• l:rrll?lttl "C'- I ppeal-uuce <br />• 5'nicf . I ccotrrlfilt,; urn/ t 'cr.?17 C'cuur?ilc <br />• Finimcitrl (Ioal% cold Fithiciur}' Reyoii.sihilii. to the Cifti, <br />• Su;ir and ('Icon Facilities - EllJ dive 11uirrfelxr)rce PhIl7frrr tiuuntiliuhlc rc.?rcl;c <br />• Rereinic, l:'nhuncemew ( ppo)•funifie,c <br />• S11,011" Sit// hl?,,, tmcl .114lilt1, e/nctrf S1Jppol-f <br />f 'ofmiTltnictIlioll <br />• f.y,•ri?,?ucnf I j?;;rutlr <br />• iirUiliilll?' tnltl.?f1!;77tf?P I'ItUI <br />25D-89