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Outline of On-the-Job Training Plan and Method of Assessment: <br />ELEMENTS OF TRAINING HOURS OF TRAINING <br />1. Objective <br />Overview of the business and product line of U. S. Saws 103 <br />A. Basic tool use, as well as workplace organization and sanitation <br />B. Employee will be trained to work within a team, and effectively <br />communicate with all team members in order to increase productivity <br />C. Rotate through all the task required in a particular production process <br />Measurement Method: Q & A, task observation and inspection. Goal is to achieve rate <br />of proficiency within first Month and a half of training. <br />2. Objective <br />General Assembly / disassembly of tools and equipment, as well as 160 <br />learning to diagnose / troubleshoot issues <br />A. Will be trained to assemble simple hand tools including cleaning <br />excess paint prior to bolting parts together <br />B. Will be trained to package completed tools in boxes to prepare for <br />shipment <br />Measurement Method: Q & A, task observation and inspection. Goal is to achieve rate <br />of proficiency within subsequent three and a half months. <br /> <br />3. Objective <br />Specific training in the maintenance and servicing of all motor, including 140 <br />learning to diagnose / troubleshoot issues <br />A. Will be trained to assemble motors to gear boxes, will learn to connect <br />assembled tool to air or electric power <br />B. Trained to assembly vacuums and pumps <br />Measurement Method: Q & A task observation and inspection. Goal is to achieve rate of <br />proficiency within subsequent three and a half months. <br /> <br />4. Objective <br />Customer relations. Using newfound knowledgebase to directly evaluate 140 <br />customer issues and remedy. <br />A. Ability to communicate with customer as to how troubleshoot issues <br />related to product line and use <br />Measurement Method: Q & A task observation and inspection. Goal is to achieve rate of <br />proficiency within subsequent three and a half months. <br />5. Objective <br />150 <br />Customer Service <br />A. Confer with customers by telephone or in person to provide <br />information about products or services, take or enter orders <br />B. Keep records of customer interactions or transactions. <br />C. Determine charges for services requested, collect deposits or payments, <br />or arrange for billing <br />D. Learn sales procedure by closely monitoring incoming sales call <br />E. Follow up with former clients who have not placed orders <br />Measurement Method: Q & A task observation and inspection. Goal is to achieve rate of <br />proficiency within subsequent three and a half months.