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Central <br />P A R K I N G <br />HIGHLIGHTS OF OUR PROPOSAL <br />CENTRAL PARKING - LEADING THE INDUSTRY <br />• Cutting Edge Initiatives Through New Technology <br />? Substantial Buying Leverage - Preferred Pricing on Equipment <br />? Location Central - published parking rates online at no cost to clients <br />? Web Marketing - innovator in driving business to locations <br />? Mobile Apps - one of the pioneers in development of mobile based <br />applications <br />? Web based client reporting - "WebVision" <br />? ParkCentral - Monthly Parking, Pay Online <br />? Customer Care Call Center, Toll Free Hotline - 1-877-717-0004. Web <br />based Customer Response System "CRS" <br />• Single Source of Services <br />? Full Service consultants at no additional cost to our clients <br />? SP Security Services <br />? SP Garage Maintenance Division <br />? SP Sign Department <br />? Parking Design and Graphics Group <br />SUPERIOR CUSTOMER SERVICE <br />• Careful Selection of Qualified and Quality Staff <br />• Pre-Employment Screening and Hiring Procedures <br />? Pangea - Online Application Process. All qualified applicants must pass a <br />criminal background check and drug test. <br />? Comprehensive Employee Orientation and Training <br />? Customer Service Training; "C.A.R.E" & "First Impressions" <br />? Site Specific Training <br />? Proper Training to handle Customer Complaints <br />• Mystery Driver Program / Customer Surveys <br />? Locations are targeted for customer service levels and integrity of cashiers <br />? Sample Survey <br />¦ "How are we doing?" <br />¦ Short and Simple Survey - How was their latest experience in the <br />facility? What is it they like to see changed? What could we do better? <br />¦ To encourage greater participation, offer prizes through a raffle/draw <br />25A-135