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SECTION a. PLANE Pagel EXECUTIVE SUMMARY With decades of experience and over 4,400 facilities in the United States, Central Parking has become an expert in managing municipal parking programs. Our vast experience from one project to another, as well as from one city to another, from coast to coast, allows us to share and utilize best practices learned over the past forty-plus years. Our experience working with most complex municipal operations locally within the cities of Long Beach, Santa Monica, Newport Beach, Riverside, Anaheim and many others, allows us to share our expertise of programs within similar communities and have helped us successfully enhance each city's programs. Open communications between the management teams within our region and our clients, allow us to stay on top of ever-changing parking trends, refine operational best practices and find solutions to the toughest problems within these municipalities. Working on solutions both for and with our individual clients is one of our primary goals. City of Santa Ana will greatly benefit from our knowl- edge of the Southern California market and our experience working with similar municipal parking programs. Through a sustained, concerted effort with our dedicated Municipal Division, we have developed and implemented a variety of off-street and on-street parking solutions with the focus of driving economic development for the betterment of the citizens, visitors and stakeholders in cities across the United States. Through our organization's strategic focus, our operations produce not only innovative solutions, but visible and quantifiable improvements in the delivery of exceptional, customer service driven Municipal Parking Programs. Central can provide the City of Santa Ana with every advantage through our comprehensive roster of services. Over the past several years Central has invested considerable time and capital in the development of proprietary programs aimed at driving value to our clients and customers. Central now paces the industry in key areas including delivery of quality customer service, cost containment, and the application of technology. During our on site visits to the City facilities, we noticed key areas that need enhancement to ensure optimum efficiency and to achieve operational excellence. This section will outline some of the highlights of our proposed plan and key performance indicators that will be our primary focus to make the City of Santa Ana parking program one of the best in the nation. PROGRAM HIGHLIGHTS • /Irvuun Resour c°e.+ - .titrirt?>errt hiri;tV. 01t hcrurclin?,? uncl tr uinii7?? J?nlic ir.? • l:latplu1 cc, I ppcruruitcr • S/1 ic•t .1-counting uircl ( 'ash (' 'oleo-1)[S: • F n mciul Gt)aln and Fiduciurt, Re.?poii.sihilitl- try the 011' • oju c and ('lecnt Facilities - [,'flectiv 1Ictintviumcc Plan fin- yrrunii iuhle rc.?ults • hercrnn? Fnhuncelne t Uppoi-im ties • ytrrluti .Gclllin? imd.11alia enicia Strppnrt • ('u+tllnrruicuti?rn • l.'(J"fil nrcrn I N"J'ade • (11)tl.??lt??lTtltic' P/,JJ! 25A-89