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ine Offices of South. Coast Plat. () ii9:VG E G() ['N T Y S (_rNT kAL 13USt"el?.S S DISTkIrT Stanley D. Taeger Director, Office Property Management The Offices of South Coast Plaza 650 Town Center Dr. #930 Costa Mesa, CA. 92626 To Whom It May Concern: The Offices of South Coast Plaza has been under contract with Central Parking System since 1995. The contract consists of the daily operations of four office buildings, The Westin Hotel, The Orange County Performing Arts Center, and The South Coast Repertory theatre. The project has four garages and two surface lots with approximately 30,000 visitors monthly and 3,000 building employees. Central Parking System provides the traffic directors, event staff, cashiers and valets for the various operations in the project. The operation runs 18 hours per day, seven days per week. The Offices of South Coast Plaza places great emphasis on quality customer service in all areas of its operations. Therefore, this aspect of the contract has been a focal point between Tile Offices of South Coast Plaza and Central Parking System. They have met or exceeded our expectations on every level and have met all staffing requirements on a continuous basis. We are pleased to say that we have had a very positive relationship with Central Parking System. Their staff is highly professional and very responsive to our needs at any point in time. Based on our experience, we feel there is a sincere commitment to a quality level of service throughout the organization. Please feel free to contact me at (714) 435-2100 with specific questions. Sincerely, Stanley D/ Taeger Director; Office Property Management The Offices of South Coast Plaza ()iCl "I'onvn ('c'r71er thi?? ? i]s ??l s ??lesa. t'ulifi)mL, 9)2620 NSA)) 2