Laserfiche WebLink
"I T 17, <br /> <br />Re: Letter of Recommendation for Central Parking System <br />To whom it may concern: <br />Central Parking System (CPS) was awarded the on-street parking operations contract for the City of <br />Newport Beach, California after an extensive selection and interview process. They are responsible for <br />all aspects of the 2,600+ parking space system including collections, maintenance and enforcement. <br />They have exceeded my expectations in every facet of their operation. <br />Most notably, <br />Revenue Uplift & Reporting - CPS has consistently run 30% over the previous year's numbers. <br />We attribute this to their diligence in providing an operable system, their recommendation and <br />installation of the new meters and infrastructure as well as consistent enforcement. They have <br />also provided a robust reporting package that allows us to accurately track our partnership on a <br />daily basis. <br />a Community Involvement - They engaged immediately in what has become an ongoing <br />community and stakeholders outreach program. They have attended our local community <br />meetings including our Business Improvement District meetings. They have also provided a <br />customer service hotline for information and dispute resolution. <br />Transition & Professionalism - The CPS management team as well as the transition and training <br />teams have been instrumental in the success of our program in Newport Beach. They were <br />asked to transition with only a 30-day timeline for the opening of a turnkey Municipal On-Street <br />Contract. Central Parking managed to complete the tasks at hand, all while installing our new <br />infrastructure of over 1,600 metered spaces to Single Space Credit Card Meters (IPS) as well as <br />Pay-Stations (Digital Payment Technologies). <br />Central's commitment to excellence and customer service, and their comprehensive plan of operation <br />distinguished them from their peers. Their performance and the success of the transition has solidified <br />that perception from our citizens to our city council. <br />Please feel free to contact me directly should you have any questicns. I can be reached at 949.644.3123 <br />or via email at :rnccraner a st?wc,c.Lb- <br />__ _ (, aenca.goy . <br />Kind Regards <br />Tracy McCraner <br />Director of Finance <br />25A-130