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2. Have a personal or professional interest that would conflict with his or her objectivity in <br />the hearing; <br />B. All hearings will be conducted at Santa Ana City Hall, at dates and times to be determined by the <br />City. <br />C. A hearing officer must possess the necessary support and equipment to perform his/her duties <br />as a hearing officer. At a minimum, the hearing officer must have and maintain in good working <br />order (1) a telephone (monitored during business hours by a secretary, answering service or <br />answering machine or system); (2) a facsimile machine; (3) a personal computer, with internet <br />service, running Windows and Microsoft Office compatible software; and (4) an electronic mail <br />address. <br />D. A hearing officer must possess standards of neutrality and confidentiality. <br />E. A hearing officer must organize and maintain individual case files along with detailed records of <br />activity on each case, such as research, drafting of orders, decisions, and correspondence. <br />F. A hearing officer must comply with all legal and contractual timelines, including but not limited <br />to: <br />1. Rendering a final written decision, including findings of fact disposing of all issues raised <br />by the parties in a hearing not later than the 10`h day following the date of the hearing; <br />2. Mailing the final written decision to the appellant, with a copy to the City, on the date <br />the decision is rendered; <br />3. Returning individual case files to the City within 30 days of rendering a final decision. <br />The files which must be organized and maintained by the hearing officer are the <br />property of the City of Santa Ana and must be maintained in accordance with the <br />Agency's record retention schedule. It is therefore imperative that the files are returned <br />to the Agency within 30 days of the date of the issuance of the final decision. <br />4. Upon notification that the agency has received a request for a document pursuant to <br />the public information act, the relevant document must be provided to the City <br />immediately. <br />G. The hearing officer shall prepare and submit to the Planning and Building Agency by the fifth of <br />each month a standard invoice detailing the activities and expenses by case. An invoice template <br />will be provided. Payment for services and reimbursement of expenses by the City to the hearing <br />officer are further conditioned upon: <br />1. The reasonableness of the amount of time spent by the hearing officer on the case(s) for <br />which the hearing officer is seeking payment/reimbursement; <br />2. The hearing officer's timely submission of reasonable and acceptable documentation <br />supporting all expenses being claimed by the hearing officer; and <br />3. The hearing officer's prompt return to the City of all file materials relating to closed <br />cases, <br />4. Contractor's services will be billed to the nearest quarter hour. <br />H. Providing hearing officer services to other clients is not barred so long as the hearing officer does <br />not decline the request for hearing services more than two consecutive times; specifically, the <br />hearing officer must: <br />1. Maintain the ability to respond to requests for hearings and prehearing motions within <br />24 hours; <br />2. Meet all applicable time lines; and <br />3. Demonstrate that such outside practice does not conflict with contractual work with the <br />City of Santa Ana. <br />1. Comply with the decision format requirements set by the City pursuant to the rules governing a <br />hearing officer's decision as per SAMC 1-21.8, 16-119, 17-105, 17-108, and 17-135. The decisions