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` INC- <br />Customer Satisfaction <br />We seek to achieve superior customer satisfaction by "doing the right things right" for you. <br />The most important factor in our continued success is direct customer input. <br />AVT Connect <br />Our AVT Connect program involves an independent telephone survey of your satisfaction. Our AVT <br />Connect representative will call you and ask seven simple questions and <br />provide you with an opportunity to grade our service. Your responses and <br />resolution reports are forwarded to regional and division management. <br />Tell Me About It! <br />AVT's exclusive Tell Me About It! Program enables us to collect input <br />from you. Every customer may use these postage -paid cards to voice <br />concerns, make product requests, recommend additional equipment, or to <br />compliment our service or staff. No other vendor empowers its customers <br />to make such a difference in their vending programs. <br />Executional Excellence Program <br />AVT Vending Services is committed to visiting with each client on a <br />monthly basis. This visit is scheduled in advance and helps ensure that we are in tune with our clients' needs. <br />After each visit, a card is filled out documenting the commitments made to you during the visit. These cards <br />are filed by location and are used as confirmations that follow through is completed on all requests. <br />W"11 , •� <br />