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h"emorandum of Operatlons <br />City of Santa Ana \NIA <br />and EDD Wagner- Peyser Integration <br />• <br />Continue to develop the Individual Work Plan with the customer to <br />provide an overview of their career goals, the initial assessment <br />results, and potential service needs. <br />■ <br />Prepare various forms of testing /assessment for customers, <br />including selecting the appropriate testinglassessment tools, <br />proctoring tests, and interpreting the results for each. This may <br />include a comprehensive assessment for the customer if <br />determined necessary. <br />• <br />Deliver a variety of skill development services for the customer <br />addressing their specific needs in the areas of employment, <br />training, and supportive services. <br />■ <br />Deliver services in both group and one -on -one settings to <br />customers. <br />■ <br />Maintain a high level of familiarity with the local labor market to <br />ensure that services are aligned with the employer and labor <br />market needs. <br />• <br />Facilitate and arrange for the job seeker to attend needed skill <br />enhancement activities. This can include arranging for one of more <br />of the following, in -house training sessions, classes at training <br />providers, classes at post secondary institutions. <br />• <br />As appropriate, assist the customer with applying for financial aid or <br />scheduling off -site training activities. <br />• <br />Assist customers in job search activities as it relates to interviews, <br />resumes, applications, and letters to employers. <br />• <br />Maintain knowledge of occupational training and local economic <br />information to assist customers in defining career goals. <br />• <br />Further develop the Individual Work Plan with customers to <br />establish appropriate career goals and detail specific plans for skill <br />development /enhancement activities, job search strategies, and <br />supportive services. Update and modify the IAP as needed to <br />ensure that the customer's needs are met. <br />• <br />Maintain knowledge of local community agencies and programs <br />through frequent communication. Refer individuals as appropriate <br />to other community and partner agencies. <br />• <br />Facilitate and deliver workshops and group sessions instructing <br />customers on various skills, including basic skills development, <br />customer service, computer skills, and job search skills. <br />■ <br />Maintain knowledge of the Skills Team process; ensure program <br />integrity by committing to protecting customer confidentiality and <br />demonstrating constant professionalism. <br />■ <br />Ensure proper recording of customer's personal information, <br />eligibility documents, activities referred to andlor completed, and <br />applicable notes are entered into the database system; <br />guaranteeing compliance with the mandated program requirements <br />for eligibility of services. <br />■ <br />Attend staff meetings, submit required reports, interpret program <br />information, and make procedural recommendations. <br />Page 6 of 54 <br />19F -107 <br />