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Cost associated with EDD's occupancy of the SAWC are described in the lease agreement <br />between EDD and the Citv of Santa Ana. <br />PERFORMANCE GOALS: <br />Customer Service <br />All on -site, One -Stop Partners shall commit to the following goals for the W /O/R/K Center: <br />1. To confoi n to a uniform policy of customer service; <br />2. To develop customer service principles all One -Stop Partners must implement; <br />3. To implement an on -going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to customer <br />service data. <br />19F -122 <br />