19F - WIA STRATEGIC PLAN 2013-2017

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Memorandum of Operations City of Santa Ana MA and EDD Wagner -Peysv Integration • Continue to develop the Individual Work Plan with the customer to provide an overview of their career goals, the initial assessment results, and potential service needs. • Prepare various forms of testing /assessment for customers, including selecting the appropriate testing /assessment tools, proctoring tests, and interpreting the results for each. This may include a comprehensive assessment for the customer if determined necessary. • Deliver a variety of skill development services for the customer addressing their specific needs in the areas of employment, training, and supportive services. • Deliver services in both group and one -on -one settings to customers. • Maintain a high level of familiarity with the local labor market to ensure that services are aligned with the employer and labor market needs. • Facilitate and arrange for the job seeker to attend needed skill enhancement activities. This can include arranging for one of more of the following: in -house training sessions, classes at training providers, classes atpostsecondary institutions. • As appropriate, assist the customer with applying for financial aid or scheduling off -site training activities. • Assist customers in job search activities as if relates to interviews, resumes, applications, and letters to employers. • Maintain knowledge of occupational training and local economic information to assist customers in defining career goals. • Further develop the Individual Work Plan with customers to establish appropriate career goals and detail specific plans for skill developmentlenhancement activities, job search strategies, and supportive services. Update and modify the fAP as needed to ensure that the Customer's needs are met. • Maintain knowledge of local community agencies and programs through frequent communication. Refer individuals as appropriate to other community and partner agencies. • Facilitate and deliver workshops and group sessions instructing customers on various skills, including basic skills development, customer service, computer skills, and job search skills. Maintain knowledge of the Skills Team process; ensure program integrity by committing to protecting customer confidentiality and demonstrating constant professionalism. • Ensure proper recording of customer's personal information, eligibility documents, activities referred to and /or completed, and applicable notes are entered into the database system; guaranteeing compliance with the mandated program requirements for eligibility of services. Attend staff meetings, submit required reports, interpret program information, and make procedural recommendations. Page 6 of 14 19F -132