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Attachment A <br />SANTA ANA WORKFORCE INVESTMENT BOARD <br />ONE -STOP PARTNER <br />MEMORANDUM OF UNDERSTANDING <br />SERVICES MATRIX FOR <br />COUNTY OF ORANGE SOCIAL SERVICES AGENCY <br />• Welfare Programs (including, but not limited to CalWORKS) <br />• Employment and Training Activities under Title I of the <br />Workforce Investment Act <br />• Identify and refer CalWORKS voluntary participants to SAWIB <br />for workforce investment services. <br />• Coordinate services and programs offered by SSA with those <br />offered through the One -Stop Partners to program participants. <br />• Provide overview of Ca1WORKs Services to One -Stop Partners. <br />• Provide general information regarding CalWORKs program and <br />access to services for families. <br />• Provide support services such as child care, transportation, and <br />ancillary to CalWORKS WTW participants engaged in <br />workforce investment services. <br />• Other activities and services appropriate to SSA and SSA's <br />funding sources. <br />® <br />®Co- <br />location of staff <br />By phone <br />® <br />Co- location of services <br />® <br />11M <br />Cross training of staff <br />❑ <br />On -line <br />® <br />In person <br />® <br />By phone <br />® <br />Referral form <br />❑ <br />On line <br />irg ® Referrals for workforce investment services <br />® Customer Satisfaction( �) <br />(1) Criteria to be determined by the State of California and the Santa Ana Workforce <br />Investment Board <br />Page 1 of 1 <br />(WAM05 t I) (June 5, 2012) <br />19F -176 <br />