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Attachment "A" <br />One -Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Orange County Small Business Development Center <br />and other agencies (identified in the "One -Stop Partner Commitment ", Attachments <br />"A" and "B: to this MOU) functioning as "One -Stop Partners" within the Santa Ana <br />One -Stop System (hereinafter referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in the MOU, the Orange County Small <br />Business Development Center commits to the following: <br />Agency Services to be provided on -site at the Santa Ana W /O /R/K Center: <br />• The OCSBDC and WORK Center staff will familiarize themselves with each <br />other's organizations in order to facilitate the referral process. <br />• The OCSBDC and WORK Center will collaborate as required by their mutual <br />funding sources. <br />• The WORK Center staff will refer business to the OCSBDC for consulting, <br />training, and access to resources that a business may need. <br />• The OCSBDC will refer clients to the Santa Ana WORK Center Business Service <br />Unit for hiring and other labor issues that the business owner may have. <br />Full -time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W /O/R/K Center: _ <br />Not Applicable <br />Hours /days per week Agency Staff Assigned to Santa Ana W /O /R/K Center: <br />Not Applicable <br />PERFORNZANCE GOALS: <br />Customer Service <br />All on -site, One -Stop Partners shall commit to the following goals for the W /O/R/K <br />Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all. One -Stop Partners must implement; <br />3. To implement an on -going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br />G: <br />19F -194 <br />