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Attachment "A" <br />One -Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (IMOU) are the Mayor <br />and City Council of the City of Santa Ana, the Santa Ana Workforce Investment Board <br />(WIB), the Community Action Partnership of Orange County and other agencies <br />(identified in the "One -Stop Partner Commitment ", Attachments "A" and "B: to this <br />MOU) functioning as "One -Stop Partners" within the Santa Ana One -Stop System <br />(hereinafter referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in the MOU, the Community Action <br />Partnership of Orange County commits to the following: <br />Primary delivery of services will be at the offices of CAPOC. Staff from CAPOC and <br />the WORK Center will be cross - trained so that appropriate referrals may be made. <br />CAPOC will train WORK Center staff on its Community Service Block Grant <br />programs i.e., Emergency Safety Services and Family Development Programs and <br />define its referral process. Likewise staff from CAPOC will be trained on the array of <br />services available at the one -stop center. <br />Full -time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W /O /R/K Center: N/A <br />Hours /days per week Agency Staff Assigned to Santa Ana W /O /R/K Center: N/A <br />PERFORMANCE GOALS: <br />Customer Service <br />All on -site, One -Stop Partners shall corrunit to the following goals for the W /O /R/K Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One -Stop Partners must implement; <br />3. To implement an on -going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to customer <br />service data. <br />19F -214 <br />