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Acknowledgements <br />We wish to thank Mr. Lee McMurtray, Chair of Santa Ana Workforce Investment Board for <br />his continued support during the completion of this project and Ms. Stacey Sanchez, Chair <br />of the Oversight and Data Committee for providing her guidance and insightful feedback on <br />various drafts of the survey instruments and final report. A special thanks to the Mr. Dietz, <br />former Chair of the Santa Ana Workforce Investment Board for his vision and guidance in <br />the critical first stages of this study. This study would not have been possible without the <br />diligent contributions of Ms. Fran Jutzi, WIB administrator who assisted the authors at <br />every stage of the process. Finally, we would also like to thank Jaime Lopez and the <br />members of the Santa Ana Workforce Investment Board, especially Rob Claudio, Orange <br />County Deputy Division Chief for the California Employment Development Department <br />(EDD) Workforce Services Branch and Dr. Erlinda Martinez, President of Santa Ana <br />College for their input to the development of the survey questionnaire, their thoughtful <br />comments on earlier drafts of this report. <br />Note <br />Ms. Laura Gil - Trejo, acting Director of the Social Science Research Center, is the principal <br />investigator. Dr. Adrian R. Fleissig2 performed the ROI analysis. Dr. Gregory Robinson, <br />former Director of the Social Science Research Center (SSRC), Cal State University <br />Fullerton is responsible for developing the research design utilized to collect that data on <br />which this report is based. Ms. Shelley N. Osborn, former acting Associate Director of the <br />SSRC contributed to the development of the original survey questionnaire. Ms. Emily Otis, <br />SSRC CATI project manager, oversaw data collection and assisted with data analysis. Ms. <br />Gil -Trejo contributed to later versions of the telephone survey instrument, provided overall <br />project supervision, and performed supplementary data analysis. <br />Halfway through the completion of this study, the Santa Ana WORK Center transitioned <br />from a "Universal Access model," where clients not enrolled in Workforce Investment Act <br />programs (adults and dislocated workers) could avail themselves of the various services <br />provided at their own discretion, to an "Integrated Model." The Integrated Model dictates <br />that everyone who enrolls at the Santa Ana WORK Center participates in an assessment to <br />determine their needs and receives individualized services tailored to meet those needs. <br />Contact Information- lgil- trejo @fullerton.edu' Contact Information _. <br />afleissig @fullerton.edu ' Contact Information —eotis @fullerton.edu <br />19F -276 <br />