19F - WIA STRATEGIC PLAN 2013-2017

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I Introduction The City of Santa Ana was approved by the State of California as a Local Workforce Investment Area (LWIA) in 2000. The Santa Ana Workforce Investment Board (WIB) was appointed by the Santa Ana City Council. It consists of 35 members, the majority of whom are local, private sector business leaders. Members of the Board oversee Workforce Investment Act funds. The Santa Ana WORK Center was funded to operate as its comprehensive One -Stop center. In 2008, the Santa Ana WORK Center and its partners served between 1,463 and 1,500 clients every quarter, and over 5,900 new clients register to use its resources. To evaluate the benefits of the WORK Center from 2003 through 2008, three ROI studies were performed. L I Phase I ROI In 2003, members of the Santa Ana WIB expressed keen interest in evaluating the efficacy and benefit of WORK Center services, and in March 2004, the WIB procured and funded its first ROI study. This analysis focused solely on clients enrolled in Workforce Investment Act programs (adults and dislocated workers) during program year (PY) 2002- 2003. This clients group comprised only five percent of the Santa Ana WORK Center clients. The first ROI was restricted to this clients group because they were case - managed by the WORK Center and the funds expended to serve them were easily documented. Additionally, the Santa Ana WIB had access to their pre- and post -WIA participation employment status. This first ROI study (henceforth referred to as the Phase I ROI study) was conducted by Dr. Thomas Turk and Dr. Cristina M. Giannoantonio of the Argyros School of Business and Economics at Chapman University. The results of this study were very encouraging. The ROI for services provided by the WORK Center to Universal Access Clients during the PY 02 -03 is estimated to be between 272 % - 329 %. 1.2 Phase II ROI Impressed and encouraged by these results, the Santa Ana WIB sought next to conduct an ROI study focusing upon the other 95% of the persons utilizing the Santa Ana WORK Center. In August 2005, the board authorized a Phase II ROI study to investigate the return to the government on its investment in serving Universal Access clients for PY 03 -04. A competitive request for proposals was released, and a contract was subsequently awarded to the Social Science Research Center (SSRC) at California State University, Fullerton. In contrast to the Phase I ROT study, employment and wage data for this study was to be provided directly by the clients. After executing a confidentiality agreement, the Santa Ana WORK Center provided a database consisting of the names, addresses, and telephone numbers of 4,834 Universal Access clients who used the Santa Ana WORK Center during PY 03 -04. 19F -278