19F - WIA STRATEGIC PLAN 2013-2017

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These data comprise the sample frame from which the SSRC selected a random sample to The ROI for services provided by the Santa Ana WORK. Center to Universal Access Clients during PY 03 -04 is estimated to be 473 %5. conduct the present ROY. 1.3 Phase III ROI In 2007, the Santa Ana WIB contracted with the Social Science Research Center to conduct it's third ROI study for the 2008 Calendar Year. The phase III ROI study differed f -om the Phase II ROI in three important aspects. The first was in the research methodology employed. In the Phase II ROI, the telephone survey was administered to a sample of Universal Access clients at the conclusion of the project year, regardless of when they enrolled for services. Utilizing this design, the period of recall for respondents who enrolled at the Santa Ana WORK Center on the first day of the fiscal year would be a little more than 12 months. In other words, these individuals were being asked to recall their work history for an entire year, possibly reducing the accuracy of the data obtained. In order to reduce the bias inherent when utilizing a 12 month period of recall, a sample of Sana Ana WORK Center clients were surveyed on a quarterly basis for the ROI III. At the conclusion of each quarter, the Santa Ana WIB furnished the SSRC with a list of unique enrollees, which then constituted the sample frame from which a random sample was contacted for baseline survey completion. Utilizing this design, the period of recall was reduced to four months, which was assumed would yield more accurate data. In order to obtain employment outcomes for the entire 2008 Calendar Year, respondents who enrolled at the Santa Ana WORK Center in the first through third quarters were re- contacted in January of 2009 for a follow -up survey. The follow -up survey assessed employment outcomes from the time the first survey was completed until x December 31 , 2008. Because the sample of fourth quarter enrollees completed the baseline survey in December of 2008, there was no need for them to be recontacted for follow -up. The second difference is in the way the period under investigation is defined. In contrast to the Phase II ROI where the period under investigation was the PY 2003 -2004 (From July 1�. 2003 to June 30 ", 2004); the Phase III ROI examines the 2008 Calendar Year (January IM 2008 to December 31 , 2008). The last difference is in the way services were delivered during the 2008 Calendar Year. Halfway through the 2008 Calendar Year, the Santa Ana WORK Center trarsitioned i om a "Universal Access model," where clients not enrolled in Workforce Investment Act programs (adults and dislocated workers) could avail themselves of the various services provided at their own discretion, to an "Integrated Services Model." The Integrated Model dictates that everyone who enrolls at the Santa Ana WORK Center participates in an assessment to determine their