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Attachment "A" <br />One -Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the Mayor <br />and City Council of the City of Santa Ana, the Santa Ana Workforce Investment Board <br />(WIB), the Santa Ana WORK Center (City of Santa Ana) and other agencies (identified <br />in the "One -Stop Partner Commitment ", Attachments "A" and "B: to this MOU) <br />functioning as "One -Stop Partners" within the Santa Ana One -Stop System (hereinafter <br />referred to as the Santa Ana WORK Center). <br />In addition to accepting the provisions contained in the MOU, the Santa Ana WORK Center <br />(City of Santa Ana commits to the following: <br />• Implement WIA program services on behalf of the Santa Ana Workforce Investment <br />Board <br />• Under WIA provide core, intensive, and individual training account services as <br />defined by the WIA and the Department of Labor <br />• Coordinate activities and services with all One -Stop Partners to provide the best <br />integrated services possible to the community <br />• Provide information to the WIB with regards to service activity, outcomes and <br />workforce issues for their review <br />Full -time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W /O/R/K Center: <br />21 FTEs <br />Hours /days per week Agency Staff Assigned to Santa Ana WORK Center: <br />5 days week, M -F <br />PERFORMANCE GOALS: <br />Customer Service <br />All on -site, One -Stop Partners shall commit to the following goals for the W /O /R/K Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One -Stop Partners must implement; <br />3. To implement an on -going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to customer <br />service data. <br />lLei I1 <br />