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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closely associated to the service that will be provided and place an '•X'• next to it then answer <br />the question below. Please note the trackinq that is involved with this activity. <br />Place an <br />"X' next to <br />one Activity/ <br />Activity Program City Outcome Tracking Goal HUD Outcome Tracking HUD Goal <br /> Fair Housing Provide fair housing service 1. Provide fair housing Number of persons assisted: Accessibility for the <br /> Services and ongoing analysis of counseling, education and -with new access to a service purpose of providing <br /> impediments to fair enforcement services to -with improved access to a service Decent Affordable <br />X housing. 6,000 Santa Ana -where activity was used to meet a quality Housing <br /> households. standard or measurably improved quality, <br /> "'5-year goal to be report the number that no longer only <br /> achieved by FY 14115 have access to substandard service <br /> 2. Annually assess actions Number of persons assisted: Accessibility for the <br /> to eliminate impediments to -with new access to a service purpose of providing <br /> fair housing. -with improved access to a service Decent Affordable <br /> -where activity was used to meet a quality Housing <br /> standard or measurably improved quality, <br /> report the number that no longer only <br /> have access to substandard service <br /> Owner- Number of owners assisted Physical safety and Total number of units: Accessibility for the <br /> Occupied to rehabilitate their primary comfort will be improved for -Number occupied by elderly purpose of providing <br /> Housing residence for the following Low and Moderate income -Number of units brought from Decent Affordable <br /> Rehabilitation income categories: households by improving substandard to standard condition (HOS Housing <br /> -Extremely Low Income homes to a level that or local code) <br /> -Very Low Income meets or exceeds HUD -Number qualified as Energy Star <br /> -Moderate Income housing quality standards. -Number of units brought into compliance <br /> Special Needs Categories with lead safe housing rule (24 CFR part <br /> -Large Families 35) <br /> -Number of units made accessible for <br /> persons with disabilities <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Client contacts are documented on a contact sheet ("callsheet" or investigative contact sheet). All required <br />demographic data is obtained, and the reason for the service request documented. The data gathered is entered into <br />computer databases for the purposes of data recall, gathering statistics and report preparation. <br />Discrimination allegations that appear to merit inquiry and/or investigation result in the opening of a physical case file. <br />The file is used to document all actions taken in investigating the allegation(s). <br />Exhibit A-1 <br />Page 1 of 1