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2,L2 Technical Support Services <br />Emergency Onsite Response: Monday through Sunday, 24 Hours per Day <br />Emergency Onsite Response will be provided to reduce the costs and disruptions of downtime when an unexpected problem <br />does occur. Siemens will provide this service between scheduled service calls and respond onsite at your facility within 4 <br />hours for critical emergencies, or within 8 hours non - emergency conditions, Monday through Sunday, 24 hours per day, <br />including Holidays, upon receiving notification of an emergency. Critical emergencies, as determined by your staff and <br />Siemens, are failures at a system or panel level that would result in the loss of the operation of an entire section of a building <br />or place the facility at high risk. Non - emergency conditions, as determined by your staff and Siemens, are failures at an <br />individual component level resulting in minimal impact to the overall operation of the facility. Non - emergency conditions, <br />as determined by your staff and Siemens, may be incorporated into the next scheduled service call. <br />3 Service Implementation Plan <br />3.1 Maintained Equipment Table <br />SIEMENS <br />Siemens Industry, Inc. <br />Service Agreement <br />Equipment . <br />.. .. <br />Number <br />Field Addressable Pull <br />Field Peripherals <br />Peripherals Station <br />88 <br />Services (Times per year): Test and Inspection (1) <br />Remote <br />Control & Control & <br />Control /Annunciator <br />3 <br />Annunciation Annunciation <br />Panel <br />Services (Times per year): Test and Inspection (1) <br />Control & Control & NCCNT Computer <br />2 <br />Annunciation Annunciation <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable <br />817 <br />Smoke Detector <br />Services (Times per year): Test and Inspection (1) <br />Detectors Detectors Addressable Duct <br />82 <br />Detector <br />Services (Times per year): Test and Inspection (1) <br />Addressable Heat <br />Detectors Detectors <br />Detector <br />57 <br />Siemens Industry, Inc. 9/6/2013 Page 5 <br />25H -17 <br />