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Appendix A. Discounted Labor & Material Pricing <br />As a Service Agreement customer with an active contract, you will receive the benefit of a discount from our standard <br />labor rates and material prices. Standard rates and preferred customer rates are documented below. <br />Siemens Industry, Inc. <br />Rates effective from June 1, 2013 through December 31, 2013 <br />Please note: Rates shown are for the period referenced above and are subject to change. <br />We are responding to a request for service at your facility. It is possible the service you are requesting is considered billable according to the terms of your Advantage <br />Services Agmement (ASA) and 1 or your system warranty. An account representative may contact you to discuss the services we are providing in order to ensure your <br />satisfaction and clarify any billing that may arse from this service. For your convenience, we are providing a copy of our most recent published service rates. As an ASA <br />customer, you will be entitled to your contracted discount for all labor in the event this service call is billable. Please be advised that Portal to Portal labor charges may <br />apply. <br />Service <br />ASA <br />ASA <br />ASA <br />Non -ASA <br />Customer <br />Customer <br />Customer <br />Customer <br />Standard Time <br />Over Time <br />Double Time <br />Standard Time <br />Fire <br />2Hr Min <br />2 H Min <br />2 H Min <br />4 H Min <br />On -Sim Service Call <br />$146,00 /hr <br />$190.00 /hr <br />$233.00/hr <br />$190,001hf <br />Fee: On Site Trip <br />$701 Trip <br />$701 Trip <br />$70 I Trip <br />$95.00 / Trip <br />Overtime rates in the table apply for calls Monday through Friday 4:30 p.m. - 8:00 am excluding Holidays. Gable time applies for Sundays and Holidays. <br />All rates are current as of 0110112013 and are subject to change with or without notice. Please be advised that Portal to Portal labor charges may <br />apply. <br />Minimum Charge: Service involving travel to the customer site will incur a two -hour minimum labor charge and $50.00 vehicle trip charge. <br />Material Rates: Customers with an active Service Agreement will benefit from a discount percentage on the standard pricing for Siemens Industry. <br />Inc. products. Customers without a Service Agreement will pay standard pricing for Siemens Industry, Inc. products_ <br />Siemens Industry, Inc. 9/612013 <br />25H -24 <br />Page 12 <br />