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County of Riverside Request for Quote # PUARC -1200 <br />Purchasing & Fleet Services Closing Date: 10/11/2011 g 1:30 P.M. <br />Exhibit A Cont' <br />Software Assurance Benefits: <br />� �� <br />r i <br />%���r��� „�,��, � <br />�z* � t� <br />�Compl „ey�rrient�your b�,usinye�ess Critical>�� � ours��a;day�'t7� <br />dgys a weekfphone�s`i�ppott �ith 4 limlte Webs <br />�t �r ^��r ,� <br />^,�� � Y� � <br />lejrelofsupportis�best ^forthe�tssue �'his�fielpsyou `? <br />}� � <br />kt <br />ythroughtime antl ivesvyou5a a of(;e for o Ito se <br />v�- <br />direct <br />�� _ <br />�� �� '�}� <br />Ptv <br />”' ���. t^^ �subscnptio�idmedlajfe <br />our connections oiMicrosofti <br />turfing resourceS�such`a`s the <br />x ^� r � � <br />� � ��: <br />,x y�� <br />� r�,�q <br />e <br />�fViicrosoft Knowledge Base rS ftwa e u dates , , <br />�fllities, tee�irtic�itr�ipmg�, an�ow o aticles oihelp�” <br />s x'�� <br />V <br />' � � <br />���t� *9�i <br />� *a�w',�'�'� +ice' k T: &fir. sa"�' ,T»�' >A. r�,�s'�•� <br />Attie ^rsucceedThe also�have�a cess= o aitdl o I` � <br />relmu�echNet Plus benefits$ nclu in eau do � <br />"r�°�, <br />'� � ^ r��,, � <br />rsoftware `"r#hout��melirniEs�,fpre rel`�eas versions -of� <br />�, <br />, <br />s spp ��, , <br />AYlic os ftproct is w tec nical sup artamcide s at <br />���,�����, ,��,� <br />� rat ,� �,'i���� <br />p essionalsucan�alsoaaccess�T <br />"9 <br />„SeruicesPl�E ,echNet <br />hey�cap�ostte�chr�cal,q <br />��`�� ���>„ ,��h�r��, <br />ti,Yta��z <br />';�- '�Y��� <br />irtewsgroupss�where� estions <br />�and�are�guaranteed <br />2�,a �k �t � /���` <br />'"��� <br />responses ^by`the�hext business�E #: <br />N h"k gkt <br />`Custorpers'wrt <br />+` <br />C"o- i `` <br />Software,ASsu`ra�nce "for ;Mlc`rosoft <br />�r � ir��,r � <br />,� < ° r <br />Bak s,for > >� <br />Disas r �� ^ <br />serve so tware� s ell as.related GlientAccess <br />L censes are eli ible or ^c di l e <br />p`��nrrry�'s <br />m <br />,Recove x., N <br />;backuseruer licensl?swfofkdis_sterrecove � a <br />�pp'� � N�'�e� <br />�'��z;�F°+^,'���x�_y�� ^"` <br />xyGorpoHrate`; Eryrort= ReplQryting� (CEµF�)"�give«s�yNoqu a�cle "arYi�� <br />`klrS 4k w' <br />a <br />aCorporate <br />n�C F5'34b fc�4 if <br />Xrr 3, ,;inC .a von,',F. <br />easy way to= onitor acrd revieuerror mformafion, <br />"r}x ^ F,r <br />,„ <br />+`fiy &Error <br />„ x <br />'an <br />u can contFol de to merit of flxes'and <br />YR P yT y °1 <br />Reportmg;x P,, <br />, z <br />,resolutions �It,provides the "abiiity fohapp icrations and 0 <br />rxz fi <br />' g <br />+ x ,c Y� <br />Y2'Y $ P��� R Y�, <br />r {, +,^ , <br />pN.f +�f �`i# I {4 `•i'� J.� Y <br />, <br />(lie operating systerrtto cofrlylect and report on crashes <br />d3"4"! �9 "tti'b p)� �' 3. 'Yd f t�'i <br />�. ' iS � iH �L Lys F .[,,. %p � <br />Y.t <br />3f) <br />Enter into'Extended Hotfix Support Account(EHSA) <br />as hotfix issues arise. Annual fees and required sign -, <br />Extended Life- <br />up periods associated with EHSA are waived for <br />Transition <br />cycle Hotfix <br />Software Assurance customers, increasing peace of <br />Support <br />mind and reducing support costs. A Premier or <br />Essential Support agreement is a pre - requisite for <br />eligibility. <br />For more information about Software Assurance benefits, please visit: <br />http://www.microsoft.com/licensing/i)rograms/s <br />Form # 116 -101 RFQ Public Purchase Revision 04/12/11 <br />25D -31 <br />