25F - AGMT - ON-CALL RIGHT-OF-WAY SRVS

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• Review all relevant and available documentation from relocation sites, including leases, financial statements and unreimbursed capital expenditures; • Implement valuation methodology to determine the loss of goodwill suffered by the business, including giving consideration to betterment, if any; • Prepare a full or summary narrative appraisal report or declaration of value; and • Provide support in negotiations and litigation (as needed). All of the above tasks would be completed by Donna Desmond. Budgetary estimates of goodwill loss can be completed within one week of request. Appraisal reports can be completed within three to four weeks of receiving all applicable documentation from the business owners. Goodwill loss appraisals are often delayed by business owners' reluctance to provide financial documents, including income tax returns. DDA works closely with project staff and the relocation consultants to ensure business owners understand the necessity of providing such documentation. Further, DDA continues to engage the business owners in order to provide a level of comfort with the process. Donna Desmond provides all appraisal services to her clients. Therefore, less experienced staff members are not performing appraisal tasks or billing hours for bringing the responsible appraiser up to speed. As a result, the appraisal process is streamlined, typically resulting in a more cost effective fee structure for appraisal services, quicker turnaround time and a high level of quality. Certifications EXHIBIT C -1: Non - Collusion Affidavit EXHIBIT C -2: Non - Lobbying Certification 10 of 10 Response to the City of Santa Ana's RFP for On -Call Right of Way Specialty Services 25F -158