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The services listed below are services that are OUT OF SCOPE and are therefore considered <br />billable: <br />a On -site installation or upgrade of hardware and third party software <br />a Extended telephone training (beyond 15 minutes) <br />a Reconfiguration of hardware and fileservers <br />a Recovering data resulting from client error <br />a Upgrading of hardware systems <br />a Assistance with creation of back-Lip scripts /backup recovery <br />a Assistance with recovering data resulting from system crashes (charges may apply) <br />a Assistance with database installation, configuration and updating <br />a Preventative maintenance monitoring or other services <br />a Recommending or assisting with disaster recovery plans <br />a Re- establishment of Web /ODBC connection if connection was lost due to actions of <br />customer <br />a WEB /1P /ODBC connections to other third party products <br />a Creation of custom reports <br />a Report writer training, upgrades and installations (other than at time of initial <br />purchase) <br />W <br />25E -23 <br />