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This handbook outlines the guidelines, requirements, and procedures for the work performed by Support Services <br />Specialists at Taller San Jose. It aims to provide clear direction about how to conduct services from intake through <br />program completion. <br />Additionally, this guide was created to develop common procedures for performance management. To cultivate a <br />culture of evaluation, documentation must be standardized and procedures must be followed in their entirety. <br />Taller San Jose's program model articulates the role of support services in helping young adults achieve Taller San <br />Jose's proposed outcomes. <br />REFERRAL SOURCES <br />• Current trainees, <br />interns and program I <br />alumni <br />• probation <br />Parole <br />• Community -based <br />organ) atom <br />+ Churches <br />TARGET POPULATION III <br />Disconnected youth, ages <br />18-2B, who son <br />• Unemployed <br />• Low income <br />• Undere<hmated <br />• Ready for change <br />And who are either or <br />both of the following: <br />• Impacted by violence <br />• Pregnant or parenting <br />OUTCOMES <br />Two of the three, following <br />outcomes: <br />• Wage progression to <br />$12.50 per hour <br />• Employment <br />progression -marls <br />hours or temporary <br />to permanern <br />• Educational <br />progression-post, <br />secondary certificate, <br />completion of 6 <br />months of an <br />apprenticeship or <br />AA degree <br />TALLER SAN JOSE <br />xc.ms+.mi r wouxraoe <br />© 2013 Taller $an Jose 1 801 N. Broadway, Santa Ana, CA 927011 (714) 543.5105 1 www.tallemanio5o.org I EIN /Tax IS Number: 59-3816355 <br />Page 1 Taller San Jose, Support Services Manual E A ;399 <br />