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WN �Wl B MI <br />The purpose of this Exhibit I is to provide our customers with information on our standard <br />coverage, the services which are included as part of your annual software support, a listing of <br />call priorities, an outline of our escalation procedures and other important details. <br />Consultant reserves the right to make modifications to this document as required; provided, <br />however, Consultant shall not reduce the scope of support provided hereunder without the prior <br />consent of the Organization. <br />The services listed below are services that are included as part of your software support. <br />• Limited training questions (15 minute guideline) <br />• Design review for potential enhancements or custom modifications <br />• Ability to attend the annual customer conference (attendance fees apply) <br />Our standard hours of support are from 8:00 a.m. EST to 8:00 p.m. EST, Monday to Friday, <br />excluding designated statutory holidays. <br />14 <br />