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The services listed below are services that are OUT OF SCOPE and are therefore considered <br />billable: <br />• On-site installation or upgrade of hardware and third party software <br />• Extended telephone training (beyond 15 minutes) <br />• Reconfiguration of hardware and fileservers <br />• Recovering data resulting from client error <br />• Upgrading of hardware systems <br />• Assistance with creation of backup scripts / backup recovery <br />• Assistance with recovering data resulting from system crashes (charges may apply) <br />• Assistance with database installation, configuration and updating <br />• Preventative maintenance monitoring or other services <br />• Recommending or assisting with disaster recovery plans <br />• Re-establishment of Web/ODBC connection if connection was lost due to actions of <br />customer <br />• WEB/lP/ODBC connections to other third party products <br />• Creation of custom reports <br />• Report writer training, upgrades and installations (other than at time of initial <br />purchase) <br />In <br />