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2.1 Subject to the terms and conditions of this Agreement, Consultant shall provide support <br />and maintenance services which include revisions, updates and enhancements to the <br />Software and related materials under the Agreement. <br />2.2 Subject to the terms and conditions of this Agreement, Consultant shall provide software <br />support via telephone and electronic mail consistent with the hours of operation, all as <br />described in Exhibit 1 hereto and in effect as of the date hereof, as such services may, at <br />the discretion of Consultant, be modified or supplemented from time to time (provided <br />that any changes generally apply to all licensees of Consultant). To enable Consultant to <br />provide effective support, the Organization will establish auto remote access based on <br />VPN or equivalent remote access procedures compatible with Consultant's practices. <br />Consultant may update its reimbursement policies from time to time, in which case such <br />updated policies shall apply for purposes of this Support and Maintenance Agreement, <br />provided that such updated reimbursement policies must generally apply to all clients of <br />Consultant. <br />M <br />