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This handbook outlines the guidelines, requirements, and procedures for the work performed by Support Services <br />Specialists at Taller San Jose. It aims to provide clear direction about how to conduct services from intake through <br />program completion. <br />Additionally, this guide was created to develop common procedures for performance management. To cultivate a <br />culture of evaluation, documentation must be standardized and procedures must be followed in their entirety. <br />Taller San Jose's program model articulates the role of support services in helping young adults achieve Taller San <br />Jose's proposed outcomes. <br />REFERRALSOURCES <br />• Current trainees, <br />interns and program <br />alumni <br />• Probation <br />• Parole <br />• Community -based <br />organizations <br />• Churches <br />._.. -.. -.. .._.._._._------ __ ..... <br />J <br />T <br />TARGET POPULATION j le <br />Disconnected youth, ages <br />18 -28, who are: <br />• Unemployed <br />• Lowincome <br />• Undereducated <br />• heady for change <br />And who are either or <br />both of the following. <br />• Impacted by violence <br />• Pregnant or parenting <br />=Rl�iid�LrifS� <br />' Two of the three following <br />l outcomes: <br />• Wage progression to <br />$12.59 per hour <br />• Employment <br />progression -more <br />hours or tomporary <br />to permanent <br />Educational <br />progression -post. <br />secondary certificate, <br />completion of 8 <br />f months of on <br />apprenticeship or <br />AA degree <br />7AURR SAN JOSE <br />© 2013 Taller San Jose 1 801 N. Broadway, Santa Ana, CA 927011 (714) 543 -51051 wwwtallersonjose.org I El Tax 0 Number: 59381 6355 <br />Page 1 Taller San Jose, Support Services Manual EXHIBIT A <br />