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Appendix A. Discounted Labor & Material Pricing <br />As a Service Agreement customer with an active contract, you will receive the benefit of a discount from our standard <br />labor rates and material prices. Standard rates and preferred customer rates are documented below. <br />Siemens Industry, Inc. <br />Rates effective from June 1, 2013 through December 31, 2013 <br />Please note: Rates shown are for the period referenced above and are subject to change. <br />We are responding to a request for service at your facility. It Is possible the service you are requesting Is considered billable according to the terms of your Advantage <br />Services Agreement (ASA) and / or your system warranty An account representative may contact you to discuss the services we are providing in order to ensure your <br />satisfaction and clarify any billing that may arise from this service. For your convenience, we are providing a copy of our most recent published service rates, As an ASA <br />customer, you will be entitled to your contracted discount for all labor in the event this service call Is billable. Please be advised that Portal to Portal labor charges may <br />apply. <br />Service <br />ASA <br />ASA <br />ASA <br />Non -ASA <br />Customer <br />Customer <br />Customer <br />customer <br />Standard Time <br />Over Time <br />Double Time <br />Standard Time <br />Fire <br />2 H Min <br />2 H Min <br />2 H Min <br />4 H Min <br />On -Site Service Call <br />$146.00/hr <br />$190.00 /hr <br />$233.00/hr <br />$190.00 /hr <br />Fee: On Site Trip <br />$701 Trip <br />$701 Trip <br />$70 / Trip <br />$95.001 Trip <br />Overtime rates in the table apply for calls Monday through Friday 4:30 p.m. - 8,00 am excluding Holidays. Double time applies for Sundays and Holidays. <br />All rates are current as of 01/01/2013 and are subject to change with or without notice. Please be advised that Portal to Portal labor charges may <br />apply. <br />Minimum Charge: Service involving travel to the customer site will incur a two-hour minimum labor charge and $50.00 vehicle hip charge. <br />Material Rates: Customers with an active Service Agreement will benefit from a discount percentage off the standard pricing for Siemens Industry, <br />Inc. products. Customers without a Service Agreement will pay standard pricing for Siemens Industry, Inc. products. <br />Siemens Industry, Inc. 9/5/2013 Page 12 <br />