HADRONEX, INC. (2) -2014 - Laserfiche WebLink

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o Registration of the SmartCovero -S unit wireless radios with the network and setting the City of Santa Ana default system operational parameters The installation and activation process typically takes one hour per unit to perform under normal conditions. ON SITE TRAINING Hadronex will provide on -site training after completion of the installation process. In addition, once on -site personnel are trained, Hadronex will be available to provide additional web site training remotely after the SmartCovere system has been installed and operational for at least a few days. SECTION 5. ACTIVE SITE MONITORING Active Site Monitoring is a per site annual service provided by Hadronex in support of your SmartCovere system. Active Site Monitoring includes but is not limited to the following support: • Wireless Communications — Access to a satellite two -way wireless network. • Technical Telephone Support - This service is offered from 8am to 5 pm local. • Alarm Processing — maintaining the infrastructure of the alarm contact system. • Web site access and maintenance — maintaining the secure servers on which your web site resides, and providing free upgrades to the web sites as they become available. • After Hours Support — on an as- needed basis. • Standard Reports - Hadronex will support City of Santa Ana in the preparation of these reports for management or regulators. • Custom Reports - more detailed reports than available on the web site can be provided by Hadronex upon request. • Graphic Display — Graphical User Interface available on web site is maintained and upgraded at no charge. • Management Tools - Available on web site, such as maintenance notes section. • Software Upgrades — Upgraded processing / communication software for units in the field is provided at no charge. • General Product Improvement — Creating product improvements that are backwards compatible to existing units in the field at no charge. • Management Oversight — Hadronex monitors the proper operation of all of the units in the field. Everything from the internal health of a unit, the battery voltage, the radio signal strength and the communication to and from the units in the field. Hadronex also coordinates the appropriate service to repair any components in the field with you or the local dealer. is Hadronex Inc. 2067 Wineridge PI, Suite E, Escondido, CA, 92026