VISTA DEL RIO PARTNERS, L.P. - Laserfiche WebLink

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• Payment Plan for outstanding rent and other receivables: Owner understands low income tenants with disabilities often subsist on a very limited income, therefore the goal is not to place onerous payment plans on tenants. Rather the goal is to get the tenant to accept responsibility. • Reasonable Accommodations & Grievance Process: The RSC will assist with both processes. Services offered by the RSC include: • Explaining and filling out the reasonable accommodation or grievance form • Obtaining documents to substantiate the grievance or reasonable accommodation request. • Seeking alternative housing to prevent a formal eviction that would make the tenant ineligible for Housing Authority rental subsidy assistance. • Attending the property management meeting with the tenant. • If applicable advocate for the tenant • If applicable provide referrals to legal services • If applicable attend meetings with the tenant and outside agencies • In the case of approved accommodation requests that necessitate alternate housing within or outside of ACOF's portfolio • Assist in finding alternative housing • Assist in malting selection through the provision of bus tokens for site visits and interviews Eviction Policy: The Agent shall enforce the terms of the Residential Lease as they apply to the eviction policies and procedures. All such eviction policies and procedures shall be consistent with any applicable TCAC regulations and regulatory agreements. The RSC will receive copies of any lease or house rule violation notices that are issued to tenants, unless otherwise instructed in writing by tenant. Tenants who have violated their Lease or other regulations will be given a thirty (30) day Notice to Vacate. Should the violation continue, the Agent will inform the Owner that it intends to initiate eviction procedures. This is the opportunity for RSCs to intervene to assist the tenant to preserve his /her housing. Eviction for nuisance shall be undertaken only when there is documentable evidence (correspondence, witnesses of illegal activities, police actions, lease violations, etc.) available that the Agent and the attorney may determine to be compelling in court. Court actions typically require four (4) to eight (8) weeks for a decision, unless the action is not contested. Uncontested unlawful detainers may require only two (2) to three (3) weeks for a decision. No rent will be collected during any eviction actions. If a tenant who is in the process of being evicted for nonpayment of rent desires to pay the rent in full, Exhibit H - 34 -