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VZON go �72:6 7-M X <br />Statement of Work <br />Santa Ana, CA <br />Relay <br />Utilities, Dog Licensing, City Attorney <br />1. Overview ........................................................................ ..............................3 <br />1.1. Revision History ................................................................................. <br />............................... 3 <br />2. Functionality ................................................................... <br />..............................4 <br />2.1. The Relay Platform ............................................................................ <br />............................... 4 <br />2.2. Utility Pack ......................................................................................... <br />............................... 4 <br />2.3. Dog Licensing ..................................................................................... <br />............................... 5 <br />2.4. City Attorney ...................................................................................... <br />..............................6 <br />2.5. Relay Outbound ................................................................................. <br />............................... 6 <br />2.6. Payment Processing .......................................................................... <br />............................... 7 <br />2.7. Languages ........................................................................................... <br />..............................8 <br />3. System Integration .......................................................... <br />..............................9 <br />3.1. Application Database Interfaces ........................................................ <br />..............................9 <br />3.2. Payment Gateway Interfaces ............................................................ <br />............................... 9 <br />4. Deployment Model ........................................................ <br />.............................11 <br />S. Administrative Tasks ...................................................... <br />.............................12 <br />5.1. Run System Reports ........................................................................ <br />............................... 12 <br />5.2. Configure Transfer Rules ................................................................. <br />............................... 12 <br />5.3. Set Office Hours and Holidays ......................................................... <br />............................... 12 <br />5.4. Append an Optional Message ......................................................... <br />............................... 12 <br />