Laserfiche WebLink
Selectron <br />VOICE - WEB � M O ©I L E <br />S. Administrative Tasks <br />This section details administrative tasks that can be performed in order to manage Relay. All system <br />administration for Relay is handled through the Relay Portal web application. Santa Ana will be <br />provided with a single set of user credentials for the Relay Portal application during the <br />implementation process. Additional users can be created by the Santa Ana's System Administrator <br />as needed. <br />The Relay Portal provides Santa Ana administrators with a single platform for viewing system usage <br />and health, running reports, and configuring various system settings. <br />5.1. Run System Reports <br />Relay features extensive channel logging. Santa Ana administrators will be able to run <br />system reports via the Relay Portal. Reports that can be run by the administrator <br />include: <br />• System Usage (overall (by channel), by port (for IVR), or by hour) <br />• System Statistics <br />• Call Activity Details <br />• Actions <br />• Payments <br />• Email Activity <br />5.2. Configure Transfer Rules <br />Operator transfer settings (such as destination numbers and times) can be managed <br />using the Relay Portal. <br />5.3. Set Office Hours and Holidays <br />Relay will check against the defined office hours and holidays schedule to determine the <br />correct action when transferring calls. Administration of office hours and holidays can <br />be accomplished through the Relay Portal. <br />5.4. Append an Optional Message <br />Optional messages are configurable voice messages that can be enabled on the IVR. <br />Example messages can be used to inform callers of changes in office hours or upcoming <br />holidays. The Santa Ana system administrator is responsible for recording the optional <br />greeting by calling the IVR and accessing the hidden administrative menu. <br />5.5. Schedule Outbound Campaigns <br />Using the Relay Portal, administrators can create, edit, and review outbound campaigns <br />made using Relay Outbound. Each instance of an outbound campaign must be <br />scheduled individually. This includes selecting the type of notification, the date /time of <br />delivery, and (for static notifications) the configuration of the message. <br />October 13, 2014 Page 12 of 17 <br />