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SCOPE OF SERVICES <br />2014 WQCCR <br />Overview: The City of Santa Ana, Water Resources Division, as withal] private and municipal water <br />districts, is required by federal and state agencies to produce and distribute an annual "Water <br />Quality Consumer Confldence Report" (WQCCR) byJuly 1 each year to inform residents about the <br />source and quality of their drinking water. This mandate was established by Congress in 1996 and <br />expanded the terms of content and formatfor annual water quality reports that California water <br />systems began distributing in 1.990. The WQCCR Includes Information on water sources, drinking <br />water regulations, monitoring requirements, levels of any detected contaminants, and additional <br />educational Information. The WQCCR Is designed to help consumers make informed choices that <br />affect their health, educate consumers about the challenges of delivering safe drinking water, and <br />highlight the importance of conserving and protecting this valuable resource, <br />'-�'of re past �yeaYsrStraightlifre' Coiiiniuli' 1� 'a�l�hs'"h`a "s "'aifrli^ed=wiiT °Elie �lt�'fo-p`rorfidc� Phis ^anrnlaP `° ' -��� <br />report and has helped the Cityfulfill this mandate, For the first time in 2012, the City was able to <br />"go green:' and meet its requirements with a paperless alternative, Straightline Communications <br />designed, produced and launched www.SantaAnaCCR era, making available the 2012 CCR online as <br />well as electronically. Straightline Communications also assisted the City in meeting its notification <br />requirements and "good faith" efforts to ensure water customers and all other consumers of Santa <br />Ana water are informed about the WQCCR, its expected date of release, and how they can obtain a <br />copy of the report. These special communications have included announcements on water bills and <br />in other City newsletters, bill stuffers, bus shelter ads /posters, and press releases. <br />Page 13 <br />