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4.7 Develop Templates .......................................................................... <br />............................... 4 -7 <br />4.7.1 Develop Templates ........ ........ ............................................... <br />... .................................... 4 -7 <br />4.8 Civil Work for the Customer - Provided Facilities ............................... <br />............................... 4 -8 <br />4.9 System Installation ........................................................................... <br />............................... 4 -9 <br />4.9.1 Install Fixed Network Equipment .................................................. <br />............................... 4 -9 <br />4.9.2 Fixed Network Equipment Installation Complete .............................. <br />... ............... ..... ... 4 -10 <br />4.9.3 Console Installation .................................................... ............................ <br />............... ..... 4 -10 <br />4.9.4 Console Installation Complete ... ............................ ... .................. <br />.......... ...................... 4 -10 <br />4.9.5 Control Station Installation .................................................. ............. <br />...... .................... 4 -10 <br />4.9.6 System Installation Acceptance Milestone <br />( <br />)......,........................ <br />.4 -11 <br />4.10 System Optimization ..................... ............... <br />............................... ..4 -11 <br />4.10.1 Optimize System FNE ........................................................... <br />................ . .... .. ... ....... 4 -11 <br />4.10.2 Link Verification ......... ............................................................................................. <br />4 -11 <br />4.10.3 Completion Criteria:.................................................................... <br />...........................4 -11 <br />4.10.4 Optimization Complete .................................... ................................ <br />.......................4 -11 <br />4.11 Training .... ................................................................................. <br />........ ............. .............. 4 -12 <br />4.12 Audit and Acceptance Testing ............................................... <br />4-12 <br />4.12.1 Perform R56 Installation Audit .................. ................. ... .................... <br />I........ .... I....... 4 -12 <br />4.12.2 Perform Equipment Testing ......................................................... <br />...........................4 -12 <br />4.12.3 Perform Functional Testing ........... .................... ................. <br />................................. ...4 -12 <br />4.12.4 System Acceptance Test Procedures (Milestone) .... ...................... <br />........................ 4 -13 <br />4.13 Finalize ............................ ................... <br />............................... 4 -13 <br />4.131 Cutover ......................................................... ....................................... <br />............... ... 4 -13 <br />4.13.2 Resolve Punchlist ......... .......... ... ....................... ..................................... <br />....... .........4 -13 <br />4.13.3 Transition to Service /Project Transition Certificate .................. <br />............................... 4 -14 <br />4.13.4 Finalize Documentation ..... ............ .................................................. <br />....................... 4 -14 <br />4.13.5 Final Acceptance Milestone ................................................. <br />4-14 <br />4.14 Project Administration ..... ................ ............................................................................... <br />4 -15 <br />4.14.1 Project Status Meetings .............................................................. <br />...........................4 -15 <br />4.14.2 Progress Milestone Submittal ...... ........................................................................... <br />4 -15 <br />4.14.3 Change Order Process ........ .......... ............................................................ <br />......... ...4 -15 <br />Section S <br />Warranty and Maintenance Services ............................................................... <br />............................... 5-1 <br />5.1 Warranty and Maintenance ...................... ...................... ..................................... <br />............. 5 -1 <br />5.2 The Motorola Service Delivery Team ............................................... <br />............................... 5 -1 <br />5.2.1 Account Services Manager ......................................................... <br />............................... 5 -1 <br />5.2.2 Motorola System Technologists ................................................... <br />............................... 5 -1 <br />5.2.3 Motorola System Support Center ................... ................ .......... <br />........ ............................5 -2 <br />5,2.4 Motorola Local Service Provider ................................................... <br />............................... 5 -2 <br />5.2.5 Warranty Services .................................. .................................................................... <br />5 -2 <br />5.2.6 Dispatch Service ............. ............... .. .............................. .............................................. <br />5 -2 <br />5.2.7 Technical Support Service ............................................................... <br />............................5 -2 <br />City of Santa Ana <br />MCC7500 P25 Dispatch Migration and Subscribers <br />Motorola Solutions Confldsntlaf Restricted <br />55A -70 <br />02 April 2015 <br />Use or disclosure of this proposal is subject <br />to the restrictions on the cover page. <br />Table of Contents iii <br />