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InfoSend Response — 12/29/2006 Describe your contingency planning, documentation and testing processes using the following scenarios: (1) Technology failure or interruption (e.g., data processing, communications), The primary facility uses two full T1 lines from different vendors to ensure that clients can always access the system. Should both lines go down the second facility's systems can be used. Multiple workstations ensure that system failure does not affect processing, as do backup servers and redundant moving parts within each server. 2) Labor interruption, All of the departments listed below have at least 3 staff members to ensure that production is not delayed if a staff member is sick or out of the office: • Printing • Mailing • Client Support The disaster recovery facility is currently being transitioned to a fully staffed facility. This will allow it to be operated even if there is a catastrophic problem at the primary facility that renders its staff unable to operate the machinery at the disaster recovery facility. 3) Unavailability of physical premises, or The disaster recovery facility will be used if the physical premises are not available at the primary facility in Anaheim. 4) Operational disruption (due to any cause) such as a power outage. The disaster recovery facility will be used if there is an operational disruption at the primary facility in Anaheim. ATTACHMENT E (Continued) II.A.3 MISCELLANEOUS VENDOR'S APPLICATION, SOFTWARE AND MAINTENANCE UPDATES 25H -45 33