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J �`J �CT�J9 J� r�TJ�1J`l <br />West Coast Arborists, Inc. (WCA) is a family -owned and operated company employing nearly 650 full -time <br />employees providing various tasks to achieve one goal: serving communities who care about trees. Our employees <br />operate from one of our seven California offices: Anaheim, Ventura, Fresno, San Jose, Stockton, Riverside, and San <br />Diego serving over 200 municipalities. The company is comprised of a top management team, a management <br />committee and a safety committee. Staff members have diverse educational backgrounds including accounting, <br />business administration, engineering and forestry. <br />WCA actively maintains ongoing processes to assure that only qualified and competent staff provides safe and <br />quality tree maintenance services. These skilled employees can only be achieved through both training and work <br />experience. We believe that essential experience should always be obtained through qualified supervision; this <br />includes both basic and extended skills. WCA makes every attempt to ensure that this is undertaken before career <br />advancement, leading a crew, or performing work. <br />�1�r�71; JL's�`�JJI�J <br />WCA prides itself in working to get its employees certified through the International Society of Arboriculture, <br />raising the standard of professional tree care companies. This standard exemplifies our company's commitment to <br />providing customers with competent, knowledgeable certified workers. WCA employs a large number of ISA <br />Certified Arborists and ISA Certified Tree Workers, they are shown on the following page. <br />U' UAJ'JN <br />WCA employees are evaluated through an internal mechanism supervised by the Management Team. Each employee <br />performs his duties according to a criteria -based job description that reflects safety, quality workmanship, <br />productivity, appropriateness of care, problem solving and customer service. A performance appraisal is conducted <br />for each employee upon completion of the probationary period and at least annually thereafter. Each worker is also <br />required to complete a competency assessment and orientation upon hire and annually thereafter in selected areas <br />to assure that ongoing requirements are met and opportunities for improvement are identified. <br />25B -166 5 <br />