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TRITECH SOFTWARE SYSTEMS -2015
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TRITECH SOFTWARE SYSTEMS -2015
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Last modified
1/10/2024 10:18:10 AM
Creation date
12/22/2015 9:39:05 AM
Metadata
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Template:
Contracts
Company Name
TRITECH SOFTWARE SYSTEMS
Contract #
A-2015-252
Agency
POLICE
Council Approval Date
11/17/2015
Destruction Year
2028
Notes
For Insurance Exp. Date see Notice of Compliance
Document Relationships
TRITECH SOFTWARE SYSTEMS
(Amended By)
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\Contracts / Agreements\T
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13.1.4 Reliability Acceptance Testing, Subsystem and System Acceptance <br />Final Subsystem Acceptance — Inform CAD, Inform RMS, Inform FBR, and Inform Mobile Subsystems. <br />Each group of related Subsystems (Inform CAD, Inform Mobile and related interfaces are grouped together, <br />and Inform RMS, Inform FBR and related interfaces are grouped together) shall be assessed separately <br />during the Reliability Acceptance Test period. In the event that these two groups of Subsystems do not Go <br />Live concurrently, they shall go through the Reliability Acceptance Test at different times, in accordance <br />with the criteria set forth by this Agreement. Upon Go Live of each Subsystem or group of related <br />Subsystems, the Client shall utilize the Subsystems) for a thirty (30) day Reliability Acceptance Test period <br />to verify system reliability in a live environment. If no Critical Priority or Urgent Priority Software Errors (as <br />those terms are defined in the Agreement) are reported during such thirty (30) day period, the Subsystem(s) <br />shall be deemed to have passed the Reliability Acceptance Test. In the event that a Critical Priority or Urgent <br />Priority Software Error occurs during the Reliability Acceptance Test period, TriTech shall commence <br />actions in accordance with the Software Support Agreement to correct the reported error. <br />• In the event that a Critical Priority Software Error occurs between day one (1) and day thirty (30) of <br />the Reliability Acceptance Test Period, the Reliability Acceptance Test Period will be stopped and <br />restarted at day one (1) once the Software Error has been resolved in accordance with the Software <br />Support Agreement. <br />In the event that an Urgent Priority Software Error occurs between day one (1) and day fifteen (15), <br />the Reliability Acceptance Test Period will be stopped and restarted from day one (1) once the <br />Software Error has been resolved in accordance with the Software Support Agreement. If the <br />Software Error occurs between day sixteen (16) and day thirty (30), the Reliability Acceptance Test <br />Period will be stopped and restarted from day sixteen (16) once the resolution has been provided in <br />accordance with the Software Support Agreement. <br />• If the Subsystems do not pass after three (3) restarts or resumption due to an unresolved Critical or <br />Urgent Priority software error, the City and TriTech will develop a joint resolution plan. <br />Final System Acceptance. If all Subsystems Go Live together, Final System Acceptance shall occur at the <br />conclusion of the thirty (30) day Reliability Acceptance Test Period defined above. Should the Subsystems <br />be implemented in a two -phased approach with Inform CAD, Inform Mobile and related Interfaces in Phase <br />I; and Inform RMS, Inform FBR and related Interfaces in Phase II, Final System Acceptance will be <br />achieved at the conclusion of the thirty (30) day Subsystem Reliability Acceptance test period for Phase II <br />(Inform RMS, Inform ,FBR, and related Interfaces) if there are no unresolved Critical Priority or Urgent <br />Priority software errors, including transfer of data between Inform CAD and Inform Mobile, and Inform <br />RMS and Inform FBR as defined in the Software Support Agreement. In the event of Critical or Urgent <br />Priority software error, the steps in sections 10.3.1 through 10.3.2 will be followed. <br />87 <br />
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