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Chapter 2 — Networking, Security, and Support Connectivity <br />/ Services - TriTech requires a domain account that is also a local administrator for components within <br />Inform CAD and Inform systems that operate as services. Examples include the VisiNet Service in Services <br />windows service. This is account typically named "serviceacct". <br />/ Server Based Applications - TriTech requires a domain account that is also a local administrator (the same <br />as the support account, but separate from the service account) in order to operate server based console <br />applications, such as Interface Applications and Mobile Server. This account is typically named "TriTech" <br />As noted previously, the account used for installations, upgrades and support can be the same account used for <br />the Server Based Applications or it can be a separate account. <br />3.2.4 DISASTER RECOVERY SERVER ACCOUNTS <br />TriTech requires a user account with Domain Administrative permissions to run the Areserve Engine service <br />which is installed on the Production, HSB, and DR SQL Database servers. This account is used to update the <br />DNS record on a Domain Controller running DNS, and other features; it is not used to log into any servers or to <br />facilitate a failover to the Production, fISB, or DR SQL Database servers. This requirement applies to the <br />following configurations: <br />/ Production and Hot Standby <br />/ Production, Hot Standby, and DR <br />TriTech requires a user account with local administrative permissions to run the Areserve Engine service which <br />is installed on the Production and DR SQL Database servers. This account is used to start SQL and to perform <br />administrative tasks pertinent to the failover process. This requirement applies to the following configuration: <br />1 Production and DR <br />TriTech required accounts: <br />ACCOUNT PURPOSE <br />ACCOUNT RIGHTS <br />TYPICAL ACCOUNT NAME <br />TriTech Console account <br />Domain and Local Administrator <br />TriTech <br />Installs, Support, Upgrades and <br />Interface apps <br />Inform CAD Service account <br />Domain and Local Administrator <br />serviceacct <br />Areserve services account <br />HSB — Domain Administrator <br />aresvcacet <br />DR — Local Administrator <br />3.2.5 INFORM CAD WORKSTATIONS <br />TriTech requires a domain account that is also a local administrator in order to install, upgrade and support <br />workstations (same as the support account). As noted previously, the account used for installations, upgrades and <br />support can be the same account used for the Server Based Console Applications or it can be a separate account. <br />TriTech does not support nor recommend the use of a single Domain user account to facilitate the logging in of <br />Dispatchers or Call Takers to more than one Inform CAD Workstation. The ramification for this configuration <br />could lead to Dispatchers or Call Takers being locked out of CAD. The account can become locked out if there is <br />a Group Policy configured to lock accounts after "n" times of entering wrong credentials, all users who are <br />logged into Windows under the locked out account will not be able to access CAD resources such as SQL or the <br />VisiCAD share. <br />The contents of this material are confidential and proprietary to TriTech Software Systems, Inc. and may not be reproduced, <br />published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. <br />©2015 TriTech Software Systems <br />