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Chapter 2 — Networking, Security, and Support Connectivity VPN is a network that is constructed by using public telecommunications infrastructure to connect network nodes. For example, there are a number of systems that enable the creation of networks using the Internet as the medium for transporting data. These systems use encryption and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted. For information on setting up VPN access for remote support services contact TriTech Customer Support. 7.2.1 APPROVED VPN CONNECTIVITY METHODS AND CLIENTS a) TriTech must be able to connect to the customer site using one of the following: a. Microsoft PPTP (typically requires Microsoft VPN Server) b. Cisco VPN IPSec client (requires Cisco VPN enabled device, such as PIX firewall, router or dedicated VPN concentrator) - The Cisco VPN enabled device allows the customer to restrict access to the remote user to a specific series of computers or sub -net of the customer's network. TriTech recommends the use of these devices and prefers that TriTech's access be limited to the specific areas of the network where TriTech software components are in use. c. Cisco Appliance -to -Appliance VPN tunnels — TriTech has approved Cisco appliance -to -appliance VPN tunnels and has deployed this form of connectivity at a limited number of customer sites. This will be done using TriTech's firewall. solution in casec b) Other TriTech Inform Products TriTech Inform Law RMS, FBR and Jail Products are supported using VPN connectivity. Some of these customers use GoToAssist for support connectivity. These customers are charged an additional fee to offset the additional licensing costs. The GoToAssist fee based option is not currently available for Inform CAD and Mobile remote connectivity. An option for such a fee -based system is under discussion at the time of this document's publication. 7.2.2 ALTERNATE FORMS OF VPN CONNECTIVITY Customers that utilize non -recommended fornis of VPN or other connectivity are taking responsibility for any delays associated with TriTech's ability to provide remote support services. TriTech will work with the customer to provide support in these situations, however, there have been instances where a customer's alternate method of connectivity has not worked or had limitations that prevented TriTech from rapidly resolving a critical problem. 7.3 REMOTE ACCESS AND TCP PORTS In order to support TriTech applications and services, TriTech staff needs access to the remote computers' desktop (console). TriTech utilizes the following methods of access: 1 Microsoft Remote Desktop Connection (RDP) —TCP port 3389 / VNC — TCP port5900 / PCAnyware — TCP port 5631 and UDP port 5632 1 Damcware — TCP port 6129 1 Microsoft NetMeeting (limited support, should be discussed between customer and TriTech before it is approved) — TCP ports 522, 389, 1503, 1720 and 1731. UD,P ports: dynamically assigned ports (1024-65535). n The contents of this material are confidential and proprietary to TriTech Software Systems, Inc. and may not be reproduced, published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. ©2015 TriTech Software Systems