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Chapter 2 — Networking, Security, and Support Connectivity If customer data must be downloaded or installed on TriTech secure servers, such data is only utilized for testing, implementation and support purposes as authorized by the customer. Customer data is not shared with non -authorized TriTech personnel or third parties including other customers. 8.3 USER ACCESS AND PASSWORDS TriTech needs both VPN access and a user account on the customer's network (this is separate from the TriTech account within Inform CAD or Inform systems). VPN accounts are typically issued individually to TriTech Security Authorized personnel. Such accounts are infrequently utilized and often need a password reset before the person can connect. Note: If a customer requires TriTech to have individual VPN accounts, the customer must have staff available on a 24x7 basis to issue passwords when TriTech contacts the customer to perform remote support tasks. Some customers alternatively have a few generic accounts that are locked out all of the time — they enable these VPN accounts only when the TriTech person has contacted them to request access. In this case, passwords are sett to expire the same day. Note: The customer should not disable the accounts defined in Section 5.6 that are used to operate the system —specifically: • The local administrator domain services account for components within Inform CAD and Inform systems that operate as services; • The local administrator Windows account needed to support the system and to operate server based console applications; and • The TriTech account within Inform CAD or Inform systems. Disabling one or more of these accounts could disable system components. E The contents of this material are confidential and proprietary to TriTech Software Systems, Inc. and may not be reproduced, published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. ©2015 TriTech Software Systems