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Chapter 3 - System Components <br />b. Areserve recommends that the Areserve RHA engine process should be excluded whenever possible <br />from anti -virus 'On Read Access' or Scanning all -together. This will alleviate additional IO overhead <br />on the read access of the files that we need to capture changes from and also the amount of IO that <br />occurs when we create our journal files for replication within the RHA "Spool" directory. (Usually <br />L:\CAspool). Many popular anti -virus solutions allow for an entire process to be excluded from <br />scanning or at the very least "On read access" scans. These are below with information pertaining to <br />how to enable such exclusions. <br />e. Required Exclusions: <br />— At a bare minimum the spool folder on the MASTER, REPLICA and CONSOLE servers needs to be <br />excluded from anti -virus 'On -Access Scanning'. The default location for the spool folder is: <br />— Master, Replica, and Console Servers: <br />— '%SYSTEMDRIVE%\Program Files\CA\Areserve RHA\ <br />— Master and Replica Servers: <br />— CASpool Directory (Usually L:\CAspool) <br />4. The TriTech file structure should be excluded from active or on demand scanning. This will prevent file <br />locking problems from occurring (refer to the table below). <br />5. The table below is provided as a guide for configuring scanning activities and file exclusions within the <br />Virus Protection software across key TriTech computer platforms. <br />INFORM CAD SQL/FILE <br />INFORM CAD <br />INFORM CAD WEB SERVER <br />SERVER <br />WORKSTATIONS AND <br />INTERFACES <br />Active Scanning should use <br />Active Scanning should use <br />Active Scanning should use <br />default settings, NO heuristics <br />default settings, NO heuristics <br />default settings, NO heuristics <br />should be used <br />should be used <br />should be used <br />Exclude the Inform CAD File <br />Exclude the following folders and <br />Exclude the following folders and <br />stricture databases and <br />subfolders from Virus scan <br />subfolders from Virus scan <br />transactional log files from <br />activities. <br />activities. <br />Virus scan activities. <br />1. Q:\, and subfolder <br />1. Q:A, and subfolder (if <br />Usually: <br />2. C:ATriTech, and subfolders <br />available) <br />D:AVisicad <br />3. C:AWINDOWS\system32\confi <br />2. C:ATriTech, and subfolders <br />(TriTech File share) <br />g, and subfolders (EventLog <br />3. C:AWENDOWS\system32\conft <br />storage) <br />g, and subfolders (EventLog <br />D:\MSSQL\DATA <br />4. C:\WINDOWS\system32\msm <br />storage) <br />(TriTech Database's) <br />q, and subfolders (MSMQ <br />4. C:\WINDOWS\system32\msm <br />storage) <br />q, and subfolders (MSMQ <br />L: MSSQL\LOGS <br />5. C:APrograrn Files\ TriTech <br />storage) <br />(TriTech transaction Logs) <br />Software Systems <br />5. C:\WINDOWS\Microsoft.NE <br />T, and subfolders (ASP.NET <br />C:\Program Files\Microsoft <br />on -the -fly compilation cache) <br />SQL Server\ <br />6. Media Arebive folder <br />(Microsoft SQL server <br />7. Media Stream folder <br />Databases and Transaction <br />Logs) <br />S. C:AProgram Files\ TriTech <br />Software Systems <br />For Areserve - Exclude the <br />For Areserve - Exclude the <br />following folders and <br />following folders and subfolders <br />subfolders from Virus scan <br />from Virus scan activities <br />The contents of this material are confidential and proprietary to TriTech Software Systems, Inc. and may not be reproduced, <br />published or disclosed to others without the prior written consent of TriTech Software Systems, Inc. <br />©2015 TriTech Software Systems <br />