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ADDENDUM F TRITECH.COM SUBSCRIPTION SERVICE LICENSE AND USE AGREEMENT I. Subscription Service License and Use Agreement. This Subscription Service License & Use Agreement (the "Agreement') is made by and between, TriTech Software Systems (hereinafter referred to as "TriTech") and the client named on the signature page attached hereto ("Client") as of the date of last signature below. TriTech and Client may also be referred to herein individually as "Party", or collectively as the "Parties". The Parties have entered into a System Purchase and Support Agreement (the "Purchase Agreement") which includes the provision of the subscription services defined in this Agreement and the Statement of Work (the "SOW") attached as Addendum A-1 to the Purchase Agreement. II. Services; Software. A. Under the terms of this Agreement, TriTech will be responsible for providing the following services ("Services"): (i) Hosting TriTech's software ("Software") for its TriTech.com IQ online program and corresponding module(s) as indicated in the Purchase Agreement; (ii) Providing the Client with technical support for the Software as set forth in Schedule A ("Technical Support"), database hosting and other related services as further defined in the Purchase Agreement and SOW; (iii) Providing the Client with remote access to search Client's data and, if purchased, report on Client's data through the Software and the applicable database(s) for Authorized Users (as defined in Section III (B) hereof) for 24 hours per day, 7 days per week, except as otherwise provided in Schedule A hereto with respect to scheduled maintenance; and further provided, that TriTech shall not be responsible for connectivity issues due to an event of Force Majeure, as defined in paragraph B below; (iv) Providing the Client with certain user manuals and/or on-line Software education or other information on the TriTech website to assist Client with its use of the Software ("Documentation"); (v) Enabling Client to update the applicable databases and obtain the agreed upon data processing output; (vi) Providing any other Software related services stated in the Purchase Agreement (together, the "Subscription Services"). Schedule A and any Documentation may be updated by TriTech from time to time in its sole discretion upon written notice to Client; (vii) Providing the Client with initial training as stated in the Purchase Agreement; and Santa Ana System Purchase and Support Agreement— Addendum P Copyright © 2015 TriTech Software Systems Unpublished: Rights reserved under the copyright laws of the United States Page ] of 20