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4.9 Client Users/Supervisors <br />Input from the Users/Supervisors is important to ensure that the configuration settings approved by the <br />Client's team will be perceived as usable by users of the each of the Subsystems. These Users/Supervisors <br />should participate in meetings defining and evaluating the requirements and configuration of their respective <br />products, such as System Orientation and Administration Training. <br />During scheduled activities, the Client should have a fully dedicated person or persons. Post implementation <br />should be maintenance only. These personnel should attend the applicable User trainings. <br />4.10Subject Matter Experts <br />Input from subject matter experts in all applicable areas (Inform CAD, Inform Mobile, Inform RMS, Inform <br />FBR, and each of the Interfaces and external Systems that integrate with TriTech Systems) is essential to <br />successful implementation of the system. The subject matter expert(s) in each area are the individuals who <br />are knowledgeable about the current operational and technical specifications of the system, the data flow <br />between and among different applications, and any limitations associated with each application. <br />For Standard and Custom Interfaces, subject matter experts may be from the Client Agency, and third party <br />vendors. If the vendors are not TriTech Subcontractors, the Client will be responsible for engaging them in <br />necessary discussions and documentation of the requirements. <br />The Client should involve a fully dedicated person or persons during the scheduled activities, such as <br />requirements analysis, demonstration of the applications (if applicable), review of requirements <br />documentation, the testing process, and other events that are described in later sections of this SOW. Post <br />implementation, the involvement of the subject matter experts should be limited to maintenance only. <br />4.11 Application Trainers <br />A team of trainers is needed for training the Client staff on TriTech Software on an on -going basis. Trainers <br />will be responsible for reading TriTech Software release notes and maintaining an understanding of new and <br />existing features. <br />The Client should involve a fully dedicated person or persons during scheduled activities such as training <br />sessions. Post implementation, the involvement of the subject matter experts should be limited to <br />maintenance only. These personnel should attend the applicable product specific training courses. <br />12 <br />