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Administrative Plan 4/1/16 Page 2-8 operations (including the obligation to comply with HUD requirements and regulations). Requests for accommodations must be assessed on a case-by-case basis, taking into account factors such as the overall size of SAHA’s program with respect to the number of employees, type of facilities and size of budget, type of operation including composition and structure of workforce, the nature and cost of the requested accommodation, and the availability of alternative accommodations that would effectively meet the family’s disability-related needs. Before making a determination whether to approve the request, SAHA may enter into discussion and negotiation with the family, request more information from the family, or may require the family to sign a consent form so that SAHA may verify the need for the requested accommodation. SAHA Policy After a request for an accommodation is presented, the Reasonable Accommodation Committee will respond, in writing, within 14 days. If the request is denied for an accommodation because it is not reasonable (it would impose an undue financial and administrative burden or fundamentally alter the nature of SAHA’s operations), SAHA will discuss with the family whether an alternative accommodation could effectively address the family’s disability-related needs without a fundamental alteration to the HCV program and without imposing an undue financial and administrative burden. 2-II.F. PROGRAM ACCESSIBILITY FOR PERSONS WITH HEARING OR VISION IMPAIRMENTS HUD regulations require SAHA to ensure that persons with disabilities related to hearing and vision have reasonable access to SAHA's programs and services [24 CFR 8.6]. At the initial point of contact with each applicant, SAHA shall inform all applicants of alternative forms of communication that can be used other than plain language paperwork. SAHA Policy To meet the needs of persons with hearing impairments, SAHA makes use of the TTY operator. To meet the needs of persons with vision impairments, large-print and audio versions of key program documents will be made available upon request as long as it would not impose an undue financial and administrative burden or fundamentally alter the nature of SAHA’s operations. When visual aids are used in public meetings or presentations, or with SAHA staff, one-on-one assistance may be provided upon request. Additional examples of alternative forms of communication are sign language interpretation; having material explained orally by staff; or having a third party representative (a friend, relative or advocate, named by the applicant) to receive, interpret and explain housing materials and be present at all meetings. Any requests must be submitted 7 days prior to a scheduled appointment. 3-64