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4 Bell Services (Check In) <br />4D <br />• Escort provides a warm and sincere greeting <br />Escort uses guest's name at least once prior to closing <br />• Escort is able to provide information about facilities when asked <br />Escort takes the initiative in providing information about all facilities <br />Escort anticipates guest's needs or offers a personal recommendatio <br />Escort exhibits a sincere desire and compliance to all guest requests <br />• Escort places luggage on luggage stand or in appropriate area <br />• Escort explains features and functions of room <br />• IluxEscort is efficient yet unhurried and sensitive to the manner of the guest <br />• Escort provides a warm and sincere closing <br />Escort addresses guest by name during closing <br />The guest feels well served <br />5 Evening Housekeeping Services <br />4D <br />Evening housekeeping service is automatic <br />Attendant folds back or removes bedspread <br />Attendant turns up pillows <br />Attendant straightens bathroom <br />Attendant re- points tissues <br />Attendant cleans soiled surfaces <br />Attendant replaces or straightens (Green Program) used towels <br />Attendant replenishes used amenities <br />Attendant adjusts drapes <br />Attendant adiusts room I <br />Attendant delivers gift amenity, such as: goodnight wish, chocolates, etc. <br />Attendant refreshes ice <br />Attendant replaces used glasses <br />Attendant displays evening services, such as: robe on bed, laundry, shoeshine, etc. <br />Attendant leaves personalized message for guest <br />There is additional evidence of personalized services <br />5�i� =41 <br />