SANTA ANA CHAMBER OF COMMERCE 3 - 2016

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EXHIBIT A City/Chamber Business Retention Program 2016 Scope of Work In an effort to encourage the retention and expansion of existing businesses In the City of Santa Ana, the City has established a cooperative business retention program with the Santa Ana Chamber of Commerce. The Intent of this program will be to outreach to local businesses and provide local contacts in the City and Chamber and gather pertinent data on their immediate needs, future plans and opportunities for continued growth in the City. This program will fulfill the City's Strategic Plan Initiative' 'Economic Development, Goal Id of ensuring a healthy, vibrant and friendly business environment. Program: To ensure the City is proactively reaching out to Santa Ana businesses, the City of Santa Ana would like to contract with the Santa Ana Chamber of Commerce to conduct co-op business retention site visits. City Obligations: • The City will provide a business list to provide to retention team members for outreach. • The City will, to its best ability, be available to attend with Chamber members during business outreach meetings. • The City will send a follow-up letter/email thanking the business for taking the time to provide the survey information. Any additional follow-up will be responded to by the City. • The City will input survey data into its Executive Pulse business database, • The City will prepare a quarterly summary report for discussion at the monthly meeting. Chamber Obligations: Chamber will provide the City a list of Chamber representatives that will be going out on retention visits. Chamber will conduct business retention visits (in-person) and will complete the City's approved retention survey with that business.